Battery Maintenance and Warranty

Check the efficiency of your battery!

Your Battery Power?

The battery in your power bank is the source of all power stored for off-grid supplies!
Depending on what batteries are used and how well maintained will interpret how strong a backup supply is.
To keep your system operational during a power outage a well-maintained battery supply is imperative.

The battery in your UPS can constitute up to 50% of the cost of the unit.
On average batteries can serve you for the specified lifespan if basic care and maintenance is met.
With proper care you can increase the life of your battery by over 35%!
It will also decrease your expenses, improve battery safety and maintain UPS’s performance.


Here are 5 tips to improve your battery’s life
and maintain a healthy UPS.

Traction batteries are deep cycle batteries delivering maximum power.
These batteries can handle repeated discharge/charge cycles and can generally operate under fairly harsh conditions.
Used for UPS power supplies, Golf carts and similar equipment demanding deep discharge power.

1) A Deep Cycle Battery
These batteries supply max power – Allowing the battery to discharge safely up to 80-90% of full charge.
To maintain a fine performance it is suggested that remaining battery charge-power does not go below 10%.
In most batteries it is when the discharge meter reaches the red zone.
Continuous deep discharging is not good for the battery.
UPS charging circuits will normally shut off the unit, with an alarm signal, to save the battery life.
If the UPS is not in constant use switch unit on, once or twice a month and allow for a complete charge/discharge cycle. To ensure batteries are active.
Caution should be exercised to ensure UPS is not left on constant charge with no discharge – Overcharging can damage the battery plates.

2) Do not short-change your battery charge time.
The lifespan of the battery is determined by how many charge cycles it has undergone.
When you charge it for a short while you will have to do so more frequently – each charge cycle reduces battery lifespan.
Over time, this habit will decrease the battery’s efficiency and there will come a point when the battery will not charge at all.

3) UPS Battery Maintenance
Sealed Lead Acid Batteries are Maintenance Free.
Most UPS’s use Sealed Batteries which do not need to be topped up with water.
Ensure batteries are well ventilated for air circulation and prevention of overheating.
Keep battery terminals clear of battery-acid-residue that may build up.
Check batteries are charged – this is a reliable UPS requisite for emergency backup power.

4) Non Sealed Batteries.
Larger corporate UPS units normally use Battery Banks to store large amounts of backup power.
These battery banks need water levels maintained as specified by the manufacturer and housed in a well ventilated room.
Water plays a very important role in maintaining the health of the battery. During a cycle, the water gets heated up and splits into its components – hydrogen and oxygen. Hydrogen gets discharged at the negative plate and oxygen at the positive one. With time, the water level will come down. When this happens, the plates are exposed to air. The active material on the plates will become dry and brittle, causing permanent damage. Check the water level regularly and keep adding distilled water whenever you notice that the water level has come down, but do not overfill the battery.

5) Battery Efficiency
To know the efficiency of your battery, you can use a testing tool called the electronic battery tester – It will take your battery through a full cycle giving you a report on how the battery performed in the cycle. It may not be feasible to buy a tester, but battery suppliers usually use them. If taken to their workshop your battery can be tested for a small fee.
The battery lifespan depends on environment air temperature and frequency of charging and discharging.
We offer 12 months battery lifetime guarantee however a battery life span is approx 3 to 5 years.

OUR WARRANTY TERMS AND CONDITIONS

Battery Warranty:

5-year design life 6 months manufacturer’s warranty on full battery failure only.
10-year design life 1-year manufacturer’s warranty on full battery failure only.
Reduced runtime is not applicable due to load shedding conditions.

General terms and condition

All pricing and specifications are subject to change without prior notice and Ex VAT.
All pricing is based on the ROE and will fluctuate accordingly.
Pricing on back-ordered items are not firm and may change according to changes in shipping or importing costs which are beyond our control.
Warranty is initiated on the date of invoice with a serial number attached.
Warranty Periods are in section 1 unless stated otherwise on the invoice product description.
We undertake to repair or replace at any agreed and confirmed KBC Power branch workshop, at our own discretion, during office hours, the product supplied for the full warranty period. This excludes travel, transport to and from the site or any electrical work required. If required, this will be charged for ahead of time and full payment will be required.
Warranty excludes insurable perils i.e. water, fire, lightning, surge damage etc.
Please add invoiced equipment to your insurance.
Products must always be kept in operation with a maximum inactive/disconnected state of 30 days before use.
Products must be kept indoors, away from moisture and within 0-40 degrees Celsius.
Any products that have been tampered with are not covered under warranty.
Any products that have been overloaded will not be covered under warranty.
Any products that have been used out of their specification conditions will not be covered under warranty.
Any incorrect UPS configuration that results in damage of equipment voids warranty of damaged goods.
Warranty is held in South Africa only.
All batteries are always to be kept upright.
The warranty will be void if the serial number label is missing, damaged or tampered with.
Full credit will be issued if returns take place within 7 days of the invoice date, provided goods are in resalable condition, including all Manuals, Software and Packaging.
If the return of goods takes place after 7 days from the date of invoice (maximum 30 days), then the credit passed will be the lesser amount of 70% of the current selling price, or 70% of the original purchase price, whichever is lower, provided the goods are in resalable condition, including Manuals, Software and Packaging. The acceptance of such return is at our discretion.
No credit will be issued if the return is 30 days after the invoice date.
A 30% handling charge will be issued for goods not being returned with their “original” Packaging, Software or Manuals. The acceptance of such return is at our discretion.
Backordered items that have come into stock will be cancelled 14 days after completion.
Software and retail packaged peripherals will NOT be credited if opened!
Please note, if you are unsure about any of our terms and conditions
please contact us.